Effective Date: July 26, 2026
Thank you for shopping at Dr. Brown’s Baby Shop. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, tags, and promotional items.
- Be accompanied by proof of purchase (order confirmation or receipt).
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used baby feeding products for hygiene and safety reasons.
- Personalized or customized products.
- Gift cards.
- Clearance, final sale, or promotional items marked as non-returnable.
- Products damaged due to misuse or improper handling.
How to Request a Return
Before returning any item, please contact our customer support team.
Email: 56258support@outlook.com
Please include:
- Order Number
- Full Name
- Reason for Return
- Photos of the item (if damaged, defective, or incorrect)
Our support team will provide you with return authorization and instructions.
Return Shipping Address
Returns Department
2161 Broadcast Drive
Albuquerque, NM 87101
United States
Important: Please do not send your return without first contacting us. Unauthorized returns may experience delays or may not be accepted.
Return Shipping Costs
- If you received a damaged, defective, or incorrect item, we will cover the return shipping costs.
- If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.
- Original shipping charges are non-refundable unless the return is the result of our error.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days after the return has been approved.
- Your financial institution may require additional time to post the refund to your account.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrectly shipped
To request an exchange, please contact us at:
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the item
- Photos of the shipping package
We will resolve the issue as quickly as possible.
Lost Packages
If your package is delayed or appears lost during transit, please contact us.
We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution.
Order Cancellation
Orders may be canceled before they are processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow our return procedure.
Refused Deliveries
If a customer refuses delivery of an order without prior authorization, any return shipping fees, handling fees, or carrier charges incurred may be deducted from the refund amount.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Website: https://drbrownsbabyshop.com/
Email: 56258support@outlook.com
Return Address:
2161 Broadcast Drive
Albuquerque, NM 87101
United States